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Refereed Journal Publications • Shulga, L. V., Busser, J. A., & Kim, H. Generational Profiles in Value Co-Creation Interactions. Journal of Hospitality Marketing & Management, 1-22. • Shulga, L., & Tanford, S. Measuring Perceptions of Fairness of Loyalty Program Members. Journal of Hospitality Marketing & Management, 1-20.

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• Cain, L., Tanford, S., & Shulga, L. Customers’ Perceptions of Employee Engagement: Fortifying the Service–Profit Chain. International Journal of Hospitality & Tourism Administration, 1-26. • Joe, S.J., Kharitonova, A., Shulga, L. Hotel Online Reviews: The Factors Predicting Behavioral Intention. 2017 Annual ICHRIE Summer Conference, Baltimore, MD. • Shulga, L.V., Bai, B., & Busser, J.A.

Willingness to Participate in Consumer Generated Advertisement and its Affect on Loyalty. West Federation CHRIE Conference 2017. San Diego, CA.

Best Paper Award. • Yedlin, J., Shulga, L.V., & Busser, J.A. Hospitality Industry and Academic Collaboration: Class Marketing Plan Project and Student Self-Efficacy. West Federation CHRIE Conference 2017. San Diego, CA. • Shulga, L.V., & Busser, J.A.

Co-Created Value: Scale Development and Validation. 22nd Annual Graduate Student Research Conference in Hospitality and Tourism. • Shulga, L.V., Busser, J.A., & Bai, B. Trust Reciprocity in Value Co-Creation: Examining Participants and Bystanders. 22nd Annual Graduate Student Research Conference in Hospitality and Tourism.

• Shulga, L.V., Busser, J.A., & Kim, H.L. Generational Profiles in Value Co-Creation Interactions. 22nd Annual Graduate Student Research Conference in Hospitality and Tourism. A., & Shulga, L. The Role of Social Exchange Ideology in Value Co-Creation Interactions Between Customers and a Service Provider.

6th Society for Marketing Advances Conference. Best Paper Award.

V., & Busser, J. Customer perceptions of value co-creation: Scale development and validation. EuroCHRIE Conference, Budapest, Hungary.

V., Baloglu S., & Bowen, J. Consumers’ regulatory focus and trust in hotel online review websites and their impact on booking.

EuroCHRIE Conference, Budapest, Hungary. (2016) Relationality and Identification in Value Co-Creation: The Role of Commercial Friendship.

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2016 Annual ICHRIE Summer Conference, Dallas, TX. & Tanford, S.

(2016) Perceptions of Justice of Hotel Loyalty Program Members. 2016 Annual ICHRIE Summer Conference, Dallas, TX. • Cho, S., Boykin, D., & Shulga, L. Key Touchpoint Interactions in the Integrated Resort Experience: A Comparative Sentiment Analysis of Online Reviews.